A qualitative investigation into the experiences of workers in the hospitality sector in Scotland


Executive Summary

Chapter One: Introduction

Chapter Two: Experiences of hours and pay

Chapter Three: Working conditions

Chapter Four: Workplace relationships

Chapter Five: Communication and voice in the workplace

Chapter Six: Training and progression in the workplace

Chapter Seven: Wider contexts

Chapter Eight: Working in rural locations

Chapter Nine: Conclusion

Appendix A: Interview guide

Appendix B: Video diary design